Even without text, the anonymous evaluation implicitly contains the factual assertion that a customer relationship, a patient contact or at least a customer or patient contact has taken place. If there is no further information that enables identification, you can always attack the evaluation by doubting that such contact even existed. In this case, the platform operator has inspection obligations. The platform operator has to request the evaluator to provide more detailed information on the evaluation that allows a review. Often the evaluator will not provide such information, but will either delete the evaluation or simply not provide any information. In both cases the rating will be deleted.
False factual assertion
Assertions of fact which are proven to be untrue must be deleted.
Lies and unconsciously untrue reviews
An untrue rating on Google must always be removed.
Opinions are forbidden in individual cases and are deleted if they exceed the limit of so-called abusive criticism.
Opinion without factual basis
An opinion must be based on an actual fact or occurrence. Accordingly, an opinion without a factual basis is prohibited.
Indirect assertion of fact through expression of opinion
Opinions and facts can also be mixed up. If an expression of opinion contains an assertion that presupposes an internal fact, it can be inadmissible. An indirect factual assertion through expression of opinion is prohibited.